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FAQs
Surveillance DVR Frequently Asked Questions

What type of connectors are used to connect DVRs to security cameras?
All of our surveillance DVRs have female BNC connectors for camera inputs. Our security cameras have a female BNC connection. Our Video & Power cables have two male BNC ends which connect cameras to a DVR.

What type of monitor can be connected to a DVR?
This depends on which DVR. There are three types of video outputs that vary by DVR model. The three types of video output connections are: BNC, S-Video, and VGA.

What does NTSC mean?
NTSC is an abbreviation for the National Television Standards Committee. The term "NTSC video" refers to the video standard defined by the committee, which has a specifically limited color gamut, is interlaced, and is approximately 720 x 480 pixels, and 30 frames per second (fps). This standard is used in North America.

What does PAL mean?
PAL is an abbreviation for Phase Alternating Line. This is the television display standard that is used mainly in Europe, China, Malaysia, Australia, New Zealand, the Middle East, parts of Africa, and other parts of the world. PAL uses 625 lines per frame and a frame rate of 25 frames per second.

How to connect to your DVR over the internet?

   1. The First step is to connect the security DVR to the network.
          * This is done by plugging a standard CAT5 cable into the DVR and into your router.

   2. Next, you will assign an IP address and web port to the DVR.
          * This will be an internal IP address (usually begins with 192.XXX.XX.X).
          * You may also be able to select DHCP to have the DVR grab an available IP address from your router.

   3. Once the configuration is complete in your DVR, the next step is to verify that everything is working correctly internally.
          * To do this, you will open internet explorer and in the address bar, you will type in HTTP://192.XXX.XXX.XX:YY where X represents your internal IP address and Y represents your web port.
          * If the port you used is 80, you can skip the web port.

   4. At this point, it is likely that you will be prompted to download an active X.
          * Be sure to allow the active X download.
          * If there is a problem and you are unable to connect to the DVR and you have not been prompted to download an active X, I would check your security settings.
          * In internet explorer, go to <tools>, <settings>, select security and choose customize.
          * Scroll down until you see the active X settings.
          * Make sure every active X setting is either set to prompt or allow.
          * Then close internet explorer and restart it.
          * Once you have this working, it is time to move forward.

   5. The next step is to forward the ports in your router.
          * Every router is different, as is every DVR.
          * Basically, you will open the ports that are explained in the manual.
          * These settings in the DVR will allow the outside traffic to access your DVR if they have the correct log in user name and password.

   6. Once this is complete, you will need to test this from a computer outside of your network.
          * Once you have access to a computer on the outside, just go into internet explorer, type in the same as you did from inside the network, only this time use the external IP address of your router.
          * If you do not know your external IP address, you can go to www.whatismyip.com from inside your network and it will give you your external IP address.
          * If you are unable to connect and you have correctly typed in the IP address and if you are able to connect to your security DVR from inside the network, just not from the outside, you can pretty much assume that the issue is in your port forwarding settings.

Can I view my cameras remotely via internet?
  • SConnect to the DVR via Internet Explorer
    • Open Internet Explorer by going to Start, Programs, Internet Explorer.
    • Now that Internet Explorer is running, go to Tools, Internet Options (Either at the top of top right side of the menu bar)
    • For Internet Explorer 7 and above:
    elect the Security Tab
  • Custom Level Button
  • Scroll down to ActiveX Controls and Plugins


Under ActveX Controls and Plugins do the Following:

  • Select Prompt for Download Signed and Download Unsigned Activex
  • Select Prompt for Initialize and Script ActiveX controls not marked safe for scripting
How to connect to your DVR over the Internet(Internal NetPreview) mlt-90574V OR mlt-90578V
 
How to connect to your DVR over the Internet(Internal NetPreview) mlt-36588LV
 
How To Connect To Your DVR Over the Internet
How To Connect To Your DVR Over the Internet
(Internal and External)
Mlt-957904D/08D/7016/8208/8816C
Port Forwarding
How to Set up Port Forwarding on a Router

There are a couple of concepts you need to know before you can understand port forwarding. I'm going to make a couple broad statements that are almost always true. For simplicity lets assume they are true for now.

1.) Every device on the internet has at least one IP address. The IP address is a number that is used to identify a device.

2.) Every IP address is divided up into many ports. When one computer sends data to another computer, it sends it from a port on an IP address to a port on an IP address.

3.) A port can only be used by one program at a time.

Now that you understand the general concepts of a network, explaining port forwarding is easy. When a computer on the internet sends data to the external IP address of the router, the router needs to know what to do with the data. Port Forwarding simply tells the router which computer on the local area network to send the data to. When you have port forwarding rules set up, your router takes the data off of the external IP address:port number and sends that data to an internal IP address:port number. Port Forwarding rules are created per port. So a rule set up for port 6802 will only work for port 6802.

1. The first step is to go to your router's "web page"

Caution: You'll need your pc connected with a wire, this is called a LAN (Local Area Network) connection.

2. Open up your web browser, and enter the standard IP (internet protocol) for your router.

This is normally: 192.168.1.1 or 192.168.0.1 (check your computer's Default Gateway start > Run > cmd > ipconfig /all)

 

Enter 192.168.1.1 Into your address bar

If your router asks for a username and password, the default setting is no username and the password is "admin"

on Linksys routers its "admin" for both user and password.

on Netgear Routers its "admin" for username and "password" for "password"

3. Look for a Tab with a Name Similar to this

Look for a tab with a name like, "Port Forwarding" or "Applications and Gaming"

4. Next, enter the desired ports.

If your router asks you whether to open ports for TCP or UDP select both.

The Page Should Look Like This

Some routers offer a from port ___ to port ___, if you only want one port open enter the same number into both blanks.

5. Next, enter the IP address of the computer you would like the data from that port to be sent to.

Pay specific attention to the last three digits, most routers will only ask for these.

6. Make sure you press the "Save Settings" button, or your changes will not take effect.

7. Try everything out to make sure it all works.

Once Ports are forwarded you will need a Computer that is connected to the internet on the same network and go to CanYouSeeMe.org - Open Port Check Tool at http://canyouseeme.org (See figure below).

Type the PORT number that you forwarded in the “What Port” box and click “Check”. If a Success message appear at the bottom your ports are open. If not, go back to you router or firewall and re-try the port forward process. In case your DVR is PC Based, you Need to have the DVR SOFTWARE OPEN in order to test if the ports are correctly Forwarded.

Tips

Make sure you type all numbers correctly. A wrong port will cause the program to not work properly, so double check everything.

Every time your router is turned on or off, your computer may be assigned a different IP address, when this happens, go to your routers "webpage" and change the information in port forwarding.

Otherwise, set up a static IP Address. You can learn how to do this at portforward.com.

Look in your router's manual for details on accessing the control panel, and how to set up the forwarder specific to your model.

Warnings

Be sure that you do not open all ports on your router, this allows hackers access to your computer this is also called DMZ(De-Militarized zone)!

Always use anti virus software, anti-spyware, anti-adware, and firewall protection.

If you find your routers have default password , make sure to set a new password because it can be a huge security risk.

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